These Terms of Service (“Terms”) govern your access to and use of the website (the “Site”), all products sold through the Site (the “Products”), and any related services provided by Favosh (“we”, “us”, or “our”). By accessing, browsing, or using the Site, purchasing Products, or creating an account with us, you (“you” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms, our , and all applicable laws and regulations. If you do not agree to these Terms, you must not use the Site or purchase our Products.
1. Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction) to access, use the Site, or purchase our Products. By using the Site or making a purchase, you represent and warrant that you meet this eligibility requirement and that all information you provide to us is accurate, complete, and current. We reserve the right to verify your age and refuse access or service to anyone we believe is under the applicable age limit.
2. Account Creation and Responsibility
2.1 Account Setup
To access certain features of the Site (e.g., tracking orders, saving payment information), you may choose to create a user account. You agree to provide accurate, secure account information (including a valid email address and password) and to update this information as needed to keep it current.
2.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at [support@cesym.top] of any unauthorized access to or use of your account, or any other breach of security. We will not be liable for any losses or damages arising from your failure to protect your account information.
2.3 Account Termination
We reserve the right to suspend or terminate your account at our sole discretion, without prior notice or liability, for any reason including (but not limited to) a violation of these Terms, fraudulent activity, or inactivity for an extended period.
3. Order Placement and Acceptance
3.1 Order Submission
When you submit an order for Products through the Site, you make a binding offer to purchase the Products at the listed price, plus any applicable shipping fees, taxes, and other charges. All product prices are listed in the currency displayed on the Site and are subject to change without prior notice.
3.2 Order Acceptance
We reserve the right to accept or reject your order for any reason, including (but not limited to) product unavailability, errors in product pricing or description, suspected fraudulent activity, or incomplete/incorrect order information. We will confirm order acceptance by sending you a confirmation email with your order details and order number. A binding contract between you and us is formed only when we send this order confirmation.
3.3 Order Modifications/Cancellations
You may request to modify or cancel your order only if the order has not yet been processed or shipped. To request a modification or cancellation, contact our customer support team immediately at [support@cesym.top] with your order number. We cannot guarantee that modification/cancellation requests will be fulfilled, as order processing may begin immediately after submission. Once an order has been shipped, no modifications or cancellations are permitted.
4. Payment
4.1 Payment Methods
We accept the following payment methods (subject to change): major credit/debit cards (Visa, Mastercard, American Express, Discover), and any third-party payment processors displayed at checkout. You represent and warrant that you have the legal right to use the payment method you provide for your order.
4.2 Payment Processing
All payments are processed through secure, encrypted payment gateways. We do not store your full payment card information on our servers. Payment is due in full at the time of order submission.
4.3 Billing and Privacy
Charges on your credit/debit card statement will appear under a discreet, neutral business name (no adult-themed or brand-specific wording) to protect your privacy. For more details, see our Privacy Policy.
4.4 Late/Unpaid Payments
If your payment is declined, delayed, or unpaid for any reason, we may suspend or cancel your order without notice. You are responsible for any fees, charges, or interest incurred by your financial institution due to declined or returned payments.
5. Shipping and Delivery
5.1 Shipping Zones
We offer shipping to most countries and regions worldwide (the “Shipping Zones”). A list of excluded regions is available on our . We reserve the right to add or remove Shipping Zones at our sole discretion.
5.2 Shipping Fees and Delivery Times
Shipping fees are calculated based on your shipping address, order weight, and selected shipping method. Exact fees and estimated delivery times are displayed at checkout before you complete your order. Delivery times are estimates only and do not include customs processing time (for international orders).
5.3 Discreet Packaging
All orders are shipped in plain, unmarked packaging with no visible branding, product descriptions, or sensitive labels. The outer packaging will appear as a standard retail package, and our return address will use a neutral name to protect your privacy.
5.4 Title and Risk of Loss
Title to the Products and risk of loss or damage to the Products pass to you upon delivery of the Products to the designated shipping carrier. We are not liable for lost, stolen, or damaged packages once they have been handed over to the carrier.
5.5 Customs and Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authority. You are solely responsible for paying all such fees. We have no control over these charges and cannot estimate their amount. For details, contact your local customs office before placing an international order.
6. Returns and Refunds
6.1 Hygiene Policy (Non-Returnable Products)
Due to health, hygiene, and safety regulations, all intimate Products (including but not limited to vibrators, dildos, and personal care items) are final sale and non-returnable, non-exchangeable unless they arrive defective, damaged, or incorrect (e.g., wrong product, wrong size/color). This policy is non-negotiable and applies to all intimate Products, even if the packaging is unopened.
6.2 Defective/Damaged/Incorrect Products
If you receive a defective, damaged, or incorrect Product, you must notify us within 14 days of delivery at [support@cesym.top] and provide clear photos/videos of the issue and your order number. We will review your claim and, at our sole discretion, offer a replacement, full refund, or partial refund (excluding shipping fees). We may require you to return the defective/damaged/incorrect Product (at our cost) for inspection before processing a replacement or refund.
6.3 Refund Processing
Approved refunds will be processed to your original payment method within 3–7 business days of claim approval. Processing times may vary based on your financial institution’s policies. Shipping fees are non-refundable unless the order is cancelled before processing or the issue is due to our error.
6.4 Non-Product Returns
Gift cards and digital products (if applicable) are final sale and non-returnable.
7. Product Information and Warranties
7.1 Product Descriptions
We make reasonable efforts to ensure that all product descriptions, images, and specifications on the Site are accurate and up-to-date. However, we do not warrant that product descriptions or other content on the Site are error-free, complete, or current. Product images are for illustrative purposes only and may not reflect the exact color, size, or design of the actual Product.
7.2 Limited Warranty
We warrant that all Products sold through the Site are free from material defects in materials and workmanship for a period of 90 days from the date of delivery (the “Warranty Period”). This limited warranty applies only to the original purchaser and is non-transferable.
7.3 Warranty Exclusions
This limited warranty does not cover: (1) damage caused by misuse, abuse, neglect, or improper cleaning/storage; (2) normal wear and tear; (3) damage from accidental drops, water, or other external factors; (4) Products that have been modified, repaired, or altered by anyone other than Favosh; (5) Products purchased from unauthorized resellers.
7.4 Warranty Remedies
If a Product is defective within the Warranty Period, your sole and exclusive remedy is a replacement of the defective Product or a full refund (at our sole discretion). We are not liable for any indirect, incidental, or consequential damages arising from a defective Product.
7.5 Disclaimer of Implied Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING (BUT NOT LIMITED TO) WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALL PRODUCTS ARE SOLD ON AN “AS IS” AND “AS AVAILABLE” BASIS.
8. User Conduct
You agree to use the Site and our services only for lawful purposes and in accordance with these Terms. You shall not:
- Access or use the Site for any fraudulent, deceptive, or illegal activity;
- Upload, post, or transmit any harmful, offensive, or inappropriate content to the Site;
- Attempt to gain unauthorized access to the Site, our servers, or any user accounts;
- Modify, copy, distribute, reproduce, or republish any content from the Site without our prior written permission;
- Use any automated tools (e.g., bots, scrapers) to access or crawl the Site without our prior written permission;
- Interfere with or disrupt the operation of the Site or the servers/Networks that host the Site;
- Violate any applicable local, state, national, or international laws or regulations.
We reserve the right to take any legal action against you for a violation of this Section, including suspending/terminating your account and pursuing damages.
9. Intellectual Property
9.1 Ownership
All intellectual property rights in the Site (including but not limited to text, graphics, logos, images, product designs, trademarks, copyrights, and software) and all Products are the exclusive property of Favosh or our licensors. These rights are protected by international copyright, trademark, and other intellectual property laws.
9.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use only. You may not use any of our intellectual property for commercial purposes or without our prior written permission.
9.3 Trademarks
“Favosh” and all related logos, brand names, and slogans are trademarks of Favosh. You may not use these trademarks in any way without our prior written permission.
10. Limitation of Liability
10.1 General Limitation
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FAVOSH SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL) ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, PURCHASE OR USE OF THE PRODUCTS, OR THESE TERMS, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2 Cap on Liability
IN NO EVENT SHALL FAVOSH’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE, PRODUCTS, OR THESE TERMS EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT(S) THAT GAVE RISE TO THE CLAIM.
10.3 Exceptions
This limitation of liability does not apply to damages arising from: (1) our gross negligence or willful misconduct; (2) fraud; (3) personal injury or property damage caused by our negligence; (4) any breach of the warranty of title; or (5) any other liability that cannot be limited under applicable law.
11. Indemnification
You agree to indemnify, defend, and hold harmless Favosh, our officers, directors, employees, agents, and licensors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your violation of these Terms or any applicable laws/regulations;
- Your use of the Site or Products (including any misuse or improper use);
- Your breach of any representation or warranty in these Terms;
- Any content you post or transmit on the Site;
- Any third-party claim arising from your use of the Site or Products.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You shall not settle any claim without our prior written consent.
12. Changes to These Terms
We reserve the right to modify, update, or revise these Terms at our sole discretion at any time. Any changes will be effective immediately upon posting the revised Terms on the Site (we will update the “Last Updated” date at the top of this page). Your continued use of the Site, purchase of Products, or access to your account after the effective date of the revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically for updates.
13. Privacy Policy
Your use of the Site and our collection, use, and disclosure of your personal information are governed by our . By agreeing to these Terms, you also agree to the terms of our Privacy Policy.
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of [insert jurisdiction, e.g., the State of California, USA / England and Wales], without regard to its conflict of law principles.
14.2 Dispute Resolution
Any dispute, claim, or controversy arising out of or related to these Terms, the Site, or the Products shall first be resolved through good-faith negotiation between you and us. If the dispute cannot be resolved by negotiation within 30 days, the dispute shall be submitted to binding arbitration in [insert arbitration location, e.g., Los Angeles, California / London, England] in accordance with the rules of [insert arbitration body, e.g., the American Arbitration Association (AAA) / the London Court of International Arbitration (LCIA)]. The arbitrator’s decision shall be final and binding on both parties. You may not bring a class action or other representative action against us, and you agree to waive the right to a jury trial.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced with a valid, legal, and enforceable provision that most nearly reflects the original intent of the parties.
16. Entire Agreement
These Terms, together with our Privacy Policy and any other documents referenced in these Terms, constitute the entire and exclusive agreement between you and Favosh with respect to the Site, Products, and related services, and supersede all prior oral or written agreements, understandings, and representations between the parties.